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Placing an Order Frequently Asked Questions
How do I pay for my order?
Can I cancel my order?
Can I order by telephone?
Is the website secure for ordering?
How do I navigate the site?
Mobile Phone Accessories
What do you include in your accessory packs?
I’m not sure what memory card my phone takes – how do I find out, and then what do I do?
I want to connect my phone to my PC, and it didn’t come with a USB cable – what do I do?
Satnav… I want one… but which one’s for me?
What can I do to protect my phone and stop it being damaged?
Despatch Options & Delivery Information
My parcel has not arrived yet?
When will my order arrive?
Is delivery free/what delivery options are available?
What happens if I'm not in when my parcel is delivered?
Where can I have my order delivered to?
Returns Information
How do I return my phone?
Returns Policy
I want to cancel my contract, what should I return?
I have a faulty phone – what can I do?
What do I do if my phone goes wrong?
Keep/Transfer My Existing Mobile Number
Can I keep my existing mobile telephone number?
Can I upgrade my phone?
Number Porting: Useful Information
What is a PAC?
Can I transfer my number to the Orange network?
Mobile Phone Handset Insurance Information
How can I make an enquiry about my insurance?
How much is my insurance premium and how will it be collected?
How to claim: In the event of Accidental Damage
Where can I obtain a copy of the insurance terms and conditions?
What am I covered for?
Contact Details - Mobile Networks & Manufacturers
Mobile Phone Network Contact Details
Mobile Phone Manufacturer Helpline Contact Details
Where is my nearest Nokia repair centre?
Newsletter
How do I unsubscribe from your newsletter?
Mobile Phone Airtime Billing Information
My first bill is for more than the line rental advertised
How do I query or amend my bill?
Will you send me my bills each month?
There is something wrong on my bill, what do I do?
Handset Services and Help
My first bill is for more than the line rental advertised
How do I query or amend my bill?
Will you send me my bills each month?
There is something wrong on my bill, what do I do?
Cash Back
For Customers who Ordered Before 15th May 2006
For Customers who Ordered Between 15th May 2006 & 31st October 2006
For Customers who Ordered Between 1st November 2006 & 9th October 2007
For Customers who Ordered After 9th October 2007
Gift Card Frequently Asked Questions
How do I claim my Gift Card?
Can I top the card up myself?
How much will I receive?
What part of the airtime bill do you need when I claim?
Can I use the gift card for more than one transaction?
Mobile Phone Handset platinum Insurance Information
How can I make an enquiry about my insurance?
Where can I obtain a copy of the insurance terms and conditions?
My phone or datacard has just stopped working?
In the event of Accidental Damage:
How much is my premium and how will it be collected?
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